A queries management software.
It was primary designed for an IT team to manage the incidents, but can be used to manage any query, inside or outside an organization.
Can be appropriate for Service Desk management.
QA Assistant is a Gnome-Python application that assists a reviewer in
performing Quality Assurance. It creates a checklist that the reviewer fills in.
When the checklist is filled, the application prints out a review for the
reviewer to submit.