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Enterprise-grade ITSM, for every business
Give your IT, operations, and business teams the ability to deliver exceptional services—without the complexity.
Freshservice is an intuitive, AI-powered platform that helps IT, operations, and business teams deliver exceptional service without the usual complexity. Automate repetitive tasks, resolve issues faster, and provide seamless support across the organization. From managing incidents and assets to driving smarter decisions, Freshservice makes it easy to stay efficient and scale with confidence.
WAM stands for Workflow Autonomic Manager. It is a system able to monitor the state of services running on a workflow engine and, if needed, to change the flows.
The system logic is based on BDI plans and drools-fusion rules. WAM uses BPAF and WEF.