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    Harvy Open Trouble Ticketing System

    Harvy Open Trouble Ticketing System

    Harvy is an enterprise-class, telco friendly trouble ticketing system

    Harvy is the younger brother of Kuwaiba Open Network Inventory. It aims to be an enterprise-class trouble ticketing system, focused on providing support for complex work flows and integration with other OSS (Operations Support Systems) and BSS (Business Support System) in the context of eTOM and Frameworx/NGOSS directives. Although it was born as a solution for small and mid-sized telecommunications operators, it can also be used in environments with standard networking infrastructure, such...
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    An implementation of Help Desk / Service Desk using the best practices of ITIL ITSM
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    ossITSM is a full function ITSM(IT Service Management) system. References ITIL, etc. Includes 5 big parts: Service Strategy, Service Design, Service Transaction and Service Operation.Continue Service Management.Also CMDB and Monitoring System.
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