"Yet Another Do-It-Yourself (Test) Automation Framework" specification. Use or modify one of the existing software implementations (hosted/referenced here), or implement the framework yourself. Download and read the spec for more details.
XRay is an analysis tool built upon your SCMs, aimed to consolidade project statistics from many repositories in a single tool, generating code reports and development statistics obtained from log data and file versions.
A queries management software.
It was primary designed for an IT team to manage the incidents, but can be used to manage any query, inside or outside an organization.
Can be appropriate for Service Desk management.