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QA Assistant is a GNOME-Python program that aids in Quality Assurance. It creates a graphical checklist from an XML description. A reviewer fills in the checklist and then the program outputs a gpg-signed review for submittal to a tracking system.
A queries management software.
It was primary designed for an IT team to manage the incidents, but can be used to manage any query, inside or outside an organization.
Can be appropriate for Service Desk management.