Your service operation isn’t one-size-fits all, so your IT service management solution shouldn’t be either
The Vivantio Platform allows you to focus on the IT service management tools that make sense for your organization’s unique service model: from incident, problem and change requests, to service requests, client knowledge and asset management
Amber is a reporting engine based on PHP and XML input files. It produces output both in HTML and PDF. The most outstanding feature is that you can use the report designer of MS Access in order to produce those XML input files.