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QEval is a cloud-based solution that enables call centers to manage quality and compliance-related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports, and recording encryption. Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.” With AI-powered speech analytics, QEval provides valuable performance insights that help interpret emotional cues for improved call center quality monitoring and effective agent coaching.

LoanPro is a cloud-based loan servicing and management platform that is flexible, powerful, and reliable. LoanPro features include payment solutions, data management, customer communication, and reporting functionalities. LoanPro's data management features include verification tools, storage, and live amortization. LoanPro also allows users to create their own website that can accept online loan requests.