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STS - SupportTicketsystem and Knowledgebase - auto response, Mail - parsing , mysql or mssql, user can rate tickets which where published in the knowledgebase for professional use user groups, admin - groups, ticketstatus - support iv'e read message
SPAMGrinderProxy is an SMTP and POP3 spam filter that runs as a service on Windows XP/2K. It works with any server or client, scanning each message for SPAM and flagging those that are. It can interoperate with SpamAssassin or use its own filters.