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Kiax is a softphone (soft phone, VoIP client) with a simple and comfortable user interface for making VoIP calls to Asterisk PBX. It depends on the iaxclient library to use Asterisk's IAX2 protocol for easy call configuration and audio setup.
Current vTiger CRM integration is to control the Asterisk (soft) PBX to establish and log calls. This call is established by the vTiger user of the vTiger web based GUI. FreeSWITCH can be configured as a similar soft PBX and so the goal is to get vTiger to cause Freeswitch to establish SIP connections from the vTiger user's phone to the customer phone.