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The project is a preconfigured VoIP PBX VM Image based on Asterisk. But provides more advance features, such as LDAP integration, VQ monitoring via RTCP XR reports, LDAP user login, integrated billing system and telephone directory PDF generator.
Current vTiger CRM integration is to control the Asterisk (soft) PBX to establish and log calls. This call is established by the vTiger user of the vTiger web based GUI. FreeSWITCH can be configured as a similar soft PBX and so the goal is to get vTiger to cause Freeswitch to establish SIP connections from the vTiger user's phone to the customer phone.