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The Java Agile Project is a project starting point based around Eclipse, Maven and Subversion, and will include JUnit, Cruise Control, XDoclet and a host of other goodies set up and ready to run so you don't have to spend days setting up new projects.
A ticketing system that handle all type off demand (query, incident, problem, task, project,...) between all sevices. It provide a tracking of status and KPI about performance of the services.