Didactor is an Open Source E-learning environment, written in Java and built on top of MMBase (http://www.mmbase.org). Didactor consists of over 20 didactic components, like e-portfolio, assessment, competence management, group discussion, chat etc.
Easy-to-Use business intelligence (BI) for all
Pentaho tightly couples data integration with business analytics in a modern platform that brings together IT and business users to easily access, visualize and explore all data that impacts business results. Use it as a full suite or as individual components that are accessible on-premise in the cloud or on-the-go (mobile). Pentaho Kettle enables IT and developers to access and integrate data from any source, and deliver it to your business applications, all from within an intuitive and easy to use graphical tool.
A ticketing system that handle all type off demand (query, incident, problem, task, project,...) between all sevices. It provide a tracking of status and KPI about performance of the services.