Your service operation isn’t one-size-fits all, so your IT service management solution shouldn’t be either
The Vivantio Platform allows you to focus on the IT service management tools that make sense for your organization’s unique service model: from incident, problem and change requests, to service requests, client knowledge and asset management
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an xml extension which allows for elegant parameterization of file-based application input and output files.
OS: any with a jvm
lang: Java
libs: xerces
features: File readers, writers, and parameterizers.