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Manage Your Call Center Without IT
For Call Centers, Telemarketing, Customer Service, Inbound and outbound call centers
CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, telemarketing, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type.
The Information Extraction Plugin allows the use of information extraction techniques within RapidMiner.
It can be seen as an interface between natural language and IE- or datamining-methods, by extracting interesting information out of documents.
This RapidMiner-plugin consists of operators for feature selection and classification - mainly on high-dimensional (microarray-) data - and some helper-classes/operators.