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Amazon Connect Wisdom, a feature of Amazon Connect, delivers agents the information they need, reducing the time spent searching for answers. Today, knowledge articles, wikis, and FAQs are spread across separate repositories. Agents lose a lot of time trying to navigate all those different sources of information, and in the meantime, the customer waits for an answer.

The Amazon Chime SDK for JavaScript works by connecting to meeting session resources that you create in your AWS account. The SDK has everything you need to build custom calling and collaboration experiences in your web application, including methods to configure meeting sessions, list and select audio and video devices, start and stop screen share and screen share viewing, receive callbacks when media events such as volume changes.

The Amazon Chime SDK makes it easy to add collaborative audio calling, video calling, and screen share features to web applications by using the same infrastructure services that power millions of Amazon Chime online meetings. The Amazon Chime SDK React Component Library supplies client-side state management and reusable UI components for common web interfaces used in audio and video conferencing applications, including: video tile grids, microphone activity indicators, and call controls. ...

...The Amplify JavaScript libraries are supported for different web and mobile frameworks including React, React Native, Angular, Ionic, and Vue. It is recommended that you first complete the Getting Started guide for Amplify JavaScript. The Amplify Framework uses Amazon Cognito as the main authentication provider. Amazon Cognito is a robust user directory service that handles user registration, authentication, account recovery & other operations.