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Have a look at the Video below for details. Refer Wiki Page for more instructions. I created this Virtual Machine for 2 reasons: 1. Very little initial setup work required to make a Team Document System live, within minutes. 2. This system should keep running for Years, without requiring any further Updates / Breakages. New Points: 1. If needed, change the utf8 line below, to match your language charset, in the corresponding php files, in the htdocs...

...Then setup your "SMTP Server" details from the Settings -> Email option. This will help in the flow of all emails from the system. Then setup up your Categories/Departments & Team/Staff Accounts. Once setup & running, please ensure that a Backup of the system, is taken regularly, to avoid any issues. These are covered in the video. Google Search helps in finding more about hesk.