Call Center Quality Beyond Checkbox: Transforming VOC, CX, and Agent Performance
QEval is a cloud-based solution that enables call centers to manage quality and compliance-related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports, and recording encryption. Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.” With AI-powered speech analytics, QEval provides valuable performance insights that help interpret emotional cues for improved call center quality monitoring and effective agent coaching.
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Planview is the leading end-to-end platform for Strategic Portfolio Management (SPM) and Digital Product Development (DPD)
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A meta-function compiler for PHP/JavaScript, to create clean implementations of AJAX web applications. The code for set up and invoke a XMLHTTP request, as well as the code for marshaling data pass are generated from the source php script automatically.
Uechi APM Web Server Performance Monitor Open Source
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