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This article talks about how to create a chatterbot that can serve as an interactive help agent. The bot has been "taught" to answer FAQs about a system. It can help solve petty issues for users quickly or point them to a human agent.
CAMA (Context-Aware Mobile Agents) is a middleware for supporting mobile agents coordination. It is based on Linda-style coordination and provides numerous extentions for interoperability and fault-tolerance. It supports portable platforms such as PDAs.