Mailafar is a mail server designed for use in difficult communication environments providing a full set of Internet email protocols, web mail, web admin, dial-in and wireless LAN access control. It will run on Linux, FreeBSD and Windows.
STS - SupportTicketsystem and Knowledgebase - auto response, Mail - parsing , mysql or mssql, user can rate tickets which where published in the knowledgebase for professional use user groups, admin - groups, ticketstatus - support iv'e read message
LIMeTool (pronounced like the fruit), is intended to be a simple and easy interface for managing accounts on an integrated Sendmail/LDAP/Cyrus IMAP installation. It's written in PHP and is realitively easy to configure and expand.