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STS - SupportTicketsystem and Knowledgebase - auto response, Mail - parsing , mysql or mssql, user can rate tickets which where published in the knowledgebase for professional use user groups, admin - groups, ticketstatus - support iv'e read message
IMAP-Agent is an automated IMAP mail folder management system implementing site wide and
individual user specific rules for filtering mail between folders.
Also, quotas can be maintained by age or max count of
messages for any folder.