For Call Centers, Telemarketing, Customer Service, Inbound and outbound call centers
CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, telemarketing, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type.
WWW XML+XSLT Content management system on J2SE with Tomcat and SQL-92 compatiblity database (like free MySQL or Oracle). Supports many sites, many groups, many users. XML-definition of content types, security system. Created with Apache Avalon.