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STS - SupportTicketsystem and Knowledgebase - auto response, Mail - parsing , mysql or mssql, user can rate tickets which where published in the knowledgebase for professional use user groups, admin - groups, ticketstatus - support iv'e read message
Creating new session object (.Net CLR) that:
1) Can be shared among other process in the computer (DLLHOST.EXE and other)
2) Synchronize and shared among all process in the web-farm computers