PRTG Catches Network Issues Before They Cause Downtime
Threshold-based alerts flag problems early, so your team can act before users notice, not after.
Reactive troubleshooting usually means hearing about a problem from frustrated users, not your monitoring tool. PRTG sets threshold-based alerts across devices, servers and applications, notifying your team by email, SMS or push the moment a metric crosses a set limit. That means catching a failing disk or overloaded server before it becomes an outage and getting time back from firefighting. Start a free trial and set your first alerts today.
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The Free & Popular HESK Web Based Software in Complete Virtual Machine
...If you are new to Virtual Machines, then please watch the Video below ( taken from my other project. just replace td with hd wherever mentioned )
After starting this VM, please login to its administration panel with:
Website Address: https://hd.local/
( Accept Any Warnings )
Admin Username: admin
Admin Password: change_this
from any PC on your Local Network.
Then setup your "SMTP Server" details from the Settings -> Email option. This will help in the flow of all emails from the system.
Then setup up your Categories/Departments & Team/Staff Accounts.
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Help Agent is a web site support program. It includes Knowledge Base, Trouble Ticket and Live Chat. It allows easy administration and the ability to add support personnel and includes a visual online/offline indicator that can be dislayed on your pages.
Satis is a Web application who provide most of service for school to administrate their computers and equipements. It provide a news sytem to inform users of the network state. There is a web call center to simplify and centralise user's demand.