A very flexible web based ticket/issue tracker with multiple clients and projects, fully configurable fields, categories, stati and status transitions - all on a per project basis. Track any process you want!
Available under an BSD license from MAPIX Technologies
The Bug Genie is a user-friendly and powerful PHP5.3-based bug tracker/bug tracking tool with features such as project management, VCS integration (git, svn, hig), wiki and more. Ready to use out-of-the-box, and easy to install.
This should be a wonderful web based application to manage/track customer requests. Customer information, custom plans and support request tracker are available. Searching is there by various parameters. Advance searching feature will be added soon.