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HelpDEZk is a powerfull software that manages requests/incidents. It has all the needed requirements to an efficient workflow management of all processes involved in service execution. This control is done for internal demands and also for outsourced services. HelpDEZk can be used at any company’s area, serving as an support to the shared service center concept, beyond the ability to log all the processes and maintain the request’s history, it can pass it through many approval...

...All the core functions for business like calendaring and integrated webmail, plus the capability of converting emails into business objects such as: quotes, invoices, marketing stuff, customer requests, project management and more. A simple way to have a unique flow of information from email request from customers to invoices!
You only have to choose which modules you want to activate and is done!
Built with PHP, loves MySQL but runs also on SQL Server and Oracle.