This VM is created for 2 reasons: 1. Very little initial setup work required to make a Help Desk live, within minutes. 2. This system should keep running for Years, without requiring Updates / Breakages.
If you are new to Virtual Machines, then please watch the Video below ( taken from my other project. just replace td with hd wherever mentioned )
After starting this VM, please login to its administration panel with:
Website Address: https://hd.local/
( Accept Any Warnings )
Admin Username: admin
Admin Password: change_this
from any PC on your Local Network.
Then setup your "SMTP Server" details from the Settings -> Email option. This will help in the flow of all emails from the system.
Then setup up your Categories/Departments & Team/Staff Accounts.
Once setup & running, please ensure that a Backup of the system, is taken regularly, to avoid any issues.
These are covered in the video. Google Search helps in finding more about hesk.