For Call Centers, Telemarketing, Customer Service, Inbound and outbound call centers
CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, telemarketing, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type.
ALICE Receptionist is the most advanced full-service Visitor Management and Lobby Automation solution available. Only ALICE receptionist uses a.i. video avatars to greet guest when they arrive in your building, provide instructions throughout the check-in process and enable guest using the ALICE kiosk to engage with your employees in live 2-way audio and video conversations.