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Long queues cost businesses across the world trillions of dollars in lost sales. Customers who experience poor queuing are less likely to stay and recommend your business. Compare the performance of different locations and departments. Monitor the number of visitors waiting, average wait times, and other metrics. Give your staff the tools they need to supercharge your customer service. Recognize your team’s achievements and identify opportunities for growth. Easily measure and share performance results. Use service reports to keep track of KPIs and the effectiveness of service strategy. Eliminate in-person lines by allowing customers to join a virtual waitlist using their phones. Monitor your line in real-time. Let customers safely wait in their car, at home, or outside. Notify them when you are ready to serve them. Give customers regular updates and wait times. Make them feel like VIPs by talking to them directly and asking for their feedback.

Lightspeed is a cloud-based Point of Sales (POS) and eCommerce solution. Built for retail stores and restaurants, Lightspeed provides businesses with a simple way to build, manage, and grow their operations, and create an exceptional customer experience. Lightspeed offers a complete set of functionalities, including inventory management, reporting and analytics, multi-payments, customer loyalty, and training and support.