...The business problem was that a system was required to track all items of equipment supplied to a customers site as well as any internal equipment which had been returned. This tracking also had to include a log history of where it had been and any work which had been done to it.
Each item has a chronological log to track maintenance and so on as well as attachments, item locations and users backed from the DB.
With parent item support, sub-components can be shown, for example, a computer and a hard disk are listed in the database, both with their own histories. ...