freeitsm
A completely free and open source, enterprise grade ITSM
FreeITSM is a free, open-source IT Service Management platform with 18 integrated modules. Self-hostable. No per-user pricing. No premium tiers. A complete alternative to ServiceNow and Freshservice for small and mid-size IT teams.
Modules: Tickets (email helpdesk with AI Reply Cleanup), Assets (vCenter + InTune sync), CMDB (with AI-generated impact analysis), Knowledge Base (Claude-powered semantic search), Change Management with CAB workflows, Calendar, Morning Checks, Reporting (click-to-drill-down dashboards), Software inventory, Forms (drag-and-drop builder with AI assist), Contracts with RFP Builder, Service Status, System Wiki, LMS (SCORM compliant), Process Mapper, Tasks (Kanban), Watchtower attention dashboard.
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