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...Then setup your "SMTP Server" details from the Settings -> Email option. This will help in the flow of all emails from the system. Then setup up your Categories/Departments & Team/Staff Accounts. Once setup & running, please ensure that a Backup of the system, is taken regularly, to avoid any issues. These are covered in the video. Google Search helps in finding more about hesk.

...X2CRM Key Features Workflow Designer Mobile Apps Web and Facebook Lead Capture Forms Lead Nurturing, Scoring and Intelligent Routing Contact Activity Management Sales Process Work-flow Engine Email Correspondence Product and Sales Quotes User Profile Pages and Activity Streams Field Security, Roles and Sales Teams Visual Form Editor for Admins Reporting Dashboard iPad and Mobile Device Apps X2Studio, an administrative tool, allows developers to create and share new application modules without any programming knowledge.