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... and much more. AIS comes with self-service BI capabilities enabling end users to make the data-driven decision at the right time, all with minimal IT dependency. Tightly integrated user and role management ensure correct information distribution that prevents unauthorized access to information, collaboration is ever so easy with AIS that people with no BI knowledge can start real-time collaboration in minutes. AIS 2 is also available from the website http://activeintelligence.co.uk/download

The Avaya DMCC Logger (DMCCLogger) is a server program that uses Avaya DMCC API to implement call recording for Avaya Aura Communication Manager. DMCCLogger supports Multiple Registration (MR) and Single Step Conference (SSC) recording methods. DMCCLogger receives RTP streams from Avaya Aura CM directly and converts the RTP data to WAV or MP3 file using conversion tool such as ffmpeg. Call details information is stored in MySQL database, a web based software called DMCCLoggerWeb is developed...

The Avaya Asterisk Logger is a server module that triggers call recording on Asterisk for the Avaya system. The software uses Avaya TSAPI library, it makes Single Step Conference (SSC) call to an agent extension in Avaya side and bridge the voice path with Asterisk. After voice path bridged between Avaya and Asterisk, Asterisk is responsible for the call recording. Call details information is stored in MySQL database, web based software can be developed to search call records based on...