A web-based helpdesk ticketing system. It adopts a more effective ticket sorting/ranking method instead of the cumbersome "assign/completed". More: http://www.upoint.info/cgi
PerlTix flags in/outgoing mail which allows internal addresses (i.e. support@ includes: tech1@, tech2@) to be reached through a single point of entry (i.e. support@). The ticket-ID also allows the admin to cross-ref w/other sub-systems (eg. webserver)