Integrates with ACD and WFM Systems to Support In-Center and Remote Customer Service Teams
Workforce Automation processes time-sensitive call center data in real time and takes immediate, automated actions triggered by actual center conditions based on business rules you define.
SciNote is a cloud-based ELN software with lab inventory, compliance, & team management tools used by the FDA, USDA and scientists in 100+ countries.
SciNote provides a top-rated set of data management functionalities, such as inventory tracking & management, protocol & SOP management, compliance (CFR 21 part 11 & GxP), team management & collaboration, integrations and API, project management, safety & security of data and more.