STS - SupportTicketsystem and Knowledgebase - auto response, Mail - parsing , mysql or mssql, user can rate tickets which where published in the knowledgebase for professional use user groups, admin - groups, ticketstatus - support iv'e read message
customerConnect is a customer service software support solution comprising live interactive customer chat (interAct), ERMS (Email Response Management System) (emailGateway), and an online help center (knowledgeBase).
Open-source, public-user tools to bring the power of Cerberus Helpdesk to your website. Share public entries in your company knowledgebase with your customers through your website by providing a time & money saving, customer self-help service area!