Integrates with ACD and WFM Systems to Support In-Center and Remote Customer Service Teams
Workforce Automation processes time-sensitive call center data in real time and takes immediate, automated actions triggered by actual center conditions based on business rules you define.
Yes, finally. The author decide to schedule some of his busy time to release the "Chinese Language Formula"- Step By Step. It will take a while, but eventually Chinese Language Processing is no longer a problem.