Your service operation isn’t one-size-fits all, so your IT service management solution shouldn’t be either
The Vivantio Platform allows you to focus on the IT service management tools that make sense for your organization’s unique service model: from incident, problem and change requests, to service requests, client knowledge and asset management
Aria2Web is a PHP- and Javascript-based application that allows you to control the excellent and lightweight "aria2" over the web. That way you can use it as a download manager.