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Atera’s AI agents don’t just assist, they act. From detection to resolution, they handle incidents and requests instantly, taking your IT management from automated to autonomous.

QEval is a cloud-based solution that enables call centers to manage quality and compliance-related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports, and recording encryption. Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.” With AI-powered speech analytics, QEval provides valuable performance insights that help interpret emotional cues for improved call center quality monitoring and effective agent coaching.

Create a positive and energetic workplace environment with Motivosity, an innovative employee recognition and engagement platform. With Motivosity, employees can give each other small monetary bonuses for doing great things, promoting trust, collaboration, and appreciation in the workplace. The software solution comes with features such as an open-currency open-reward system, insights and analytics, dynamic organization chart, award programs, milestones, and more.