Your service operation isn’t one-size-fits all, so your IT service management solution shouldn’t be either
The Vivantio Platform allows you to focus on the IT service management tools that make sense for your organization’s unique service model: from incident, problem and change requests, to service requests, client knowledge and asset management
Regain is a Java search engine based on Jakarta Lucene. It provides indexing and searching files for plenty of formats (HTML,XML,doc(x),xls(x),ppt(x),oo,PDF,RTF,mp3,mp4,Java). A TagLibrary eases integrating search results in your JSP based web page.
Mustru is a desktop Q&A search engine based on Lucene. You can search local filesystems using natural language questions or boolean queries. A list of answers or hits will be returned. A web based interface is included.