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Manage Your Call Center Without IT
For Call Centers, Telemarketing, Customer Service, Inbound and outbound call centers
CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, telemarketing, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type.
A multimedia database system comprised of a relational database and a web-based user interface, written in Java, JSP and PL/SQL. It features various searching capabilities and the ability to arrange media items into stored groupings.