Search Results for "helpdesk"

i-doit is a web based IT documentation and CMDB. i-doit documents IT-systems and their changes, defines emergency plans, displays vital information and helps to ensure a stable and efficient IT operation: The technical documentation: This means that all information can be organised (details flexibly adjusted), stored and maintained in one place. This allows simple Helpdesk, Support and Planning functions and provides the basis for quality assurance and certification. i-doit allows services to be documented as a logical grouping of objects placed in relation to each other. This provides the basis for (ITIL) processes such as Change and Problem Management, helps to control and manage the SLA (Service Level Agreement) or the communication with users. ...

Web helpdesk with "expert-system" diagnosis. Designed for flexibility and rapid, accurate entry of requests.

MyHelpdesk is a PHP/MySQL Helpdesk system appropriate for the Support Desk of small organizations. The system was originally based on the OneOrZero Helpdesk but with a different set of features.

This web app builds forplication handles tasks associated with a helpdesk. The program currently uses PHP and MySQL. Users can add, modify, and delete such things as current tasks. A new version is about to be released

My project is to develop a web-based helpdesk system incorporating PHP and MySQL. Features: FAQ knowledge base, Idiots Guide, Hints n Tips, XML integration, address book, and WAP functions and is being developed for an actual company and pos university.