ServiceDesk Plus, a world-class IT and enterprise service management platform
Design, automate, deliver, and manage critical IT and business services
Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.
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Real-Time Emergency Mass Notification System to Alert Groups of All Sizes
Keep People Informed with our Award-Winning Crisis Communication Software
RedFlag is an easy to use multi-channel emergency mass notification system allowing you to deliver real time alerts and critical information to groups of any size. Our industry leading emergency mass notification system can be used by small businesses up to enterprise corporations to gain visibility into events happening in the field, efficiently coordinate resources, and make smart data-based decisions when emergency events occur.