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Manage Your Call Center Without IT
For Call Centers, Telemarketing, Customer Service, Inbound and outbound call centers
CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, telemarketing, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type.
TFieldedText is a component which allows you to easily: generate and parse Fielded Text Files (eg. CSV files); and create and edit Fielded Text Meta files. For more information about the Fielded Text standard see http://www.fieldedtext.org