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ResCarta Toolkit offers an open source solution to creating, storing, viewing, and searching digital collections. Applications in the toolkit let users create and edit metadata, convert data to open standard ResCarta format, index and host collections.
The DMCCLogger uses DMCC API to record calls for Avaya CM
...DMCCLogger supports Multiple Registration (MR) and Single Step Conference (SSC) recording methods. DMCCLogger receives RTP streams from Avaya Aura CM directly and converts the RTP data to WAV or MP3 file using conversion tool such as ffmpeg. Call details information is stored in MySQL database, a web based software called DMCCLoggerWeb is developed for searching of call records based on information such as calling number, called number, agent ID, etc. DMCCLogger is an ideal tool for contact centers and back-offices when call recording is necessary in the daily operation because it is reliable and the cost is very competitive.