BCMSlib is a web user interface software that monitors the status and performance of a callcenter. It uses data collected in the Basic Call Management System (BCMS) on a Avaya DEFINITY System or a S8300/S8400/S8500/S8700 system.
Voice Conference Manager uses VoiceXML and CCXML to control speech recognition, text to speech, and voice biometrics for a telephone conference service. Say the names or numbers of people and VCM places them into the call. Can be hosted on public servers