Paligo is an end-to-end Component Content Management System (CCMS) solution for technical documentation, policies and procedures, knowledge management, and more.
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SafiServer is an engine that powers the applications (called Saflets) created using SafiWorkshop. SafiServer uses these applications to control communications (i.e. Asterisk) along with a multitude of other applications (database, email, etc).
Current vTiger CRM integration is to control the Asterisk (soft) PBX to establish and log calls. This call is established by the vTiger user of the vTiger web based GUI. FreeSWITCH can be configured as a similar soft PBX and so the goal is to get vTiger to cause Freeswitch to establish SIP connections from the vTiger user's phone to the customer phone.