Your service operation isn’t one-size-fits all, so your IT service management solution shouldn’t be either
The Vivantio Platform allows you to focus on the IT service management tools that make sense for your organization’s unique service model: from incident, problem and change requests, to service requests, client knowledge and asset management
Paligo is an end-to-end Component Content Management System (CCMS) solution for technical documentation, policies and procedures, knowledge management, and more.
... various instantmessenger APIs. It is flexible through its plugin architecture and has a repository for chatbot applications (e.g. Wikipedia, Wiktionary, Calculator) which are installable by one-click. Also supporting RiveScript and AIML 2.0.
BBP is a web application which handles all incoming and outgoing instant messages and comes with a dashboard for all platform activities. Moreover, it supports artificial intelligence (e.g. Ms LUIS and TensorFlow) BBP is based on Apache, MySQL, and Tomcat
JIMO(Java-based InstantMessenger One), supports multiple protocols via services, including AIM, MSN, Yahoo, IRC. It is flexible through its plugin architecture, with an intelligent agent, Chatbot.