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The problem: ICT-induced communication filters The solution: clear statements. mandatory. The result: No more reading between the lines A) the basic concept: On the client-side we make available: Three database (e.g. SQLite) populated drop-down-lists for: ------ QR: question repeat/ your appeal ("What do I think what you are wanting from me") IM: I-message ("what do I think about this, what is my situation, my point of view, my feelings") AP: my appeal ("what exactly do I want you to do") ------ B) These statements are mandatory & are being sent together with the "normal", the factual part of the message. ...