Search Results for "operator"

...A core theme is transparency: you can see what automation is running, why it ran, what it touched, and how it behaved over time, which is critical when you are debugging production issues. It also positions itself as privacy-respecting and operator-friendly, avoiding patterns where “advanced” capabilities are paywalled or where telemetry is quietly exported by default.

HelpDEZk is a powerfull software that manages requests/incidents. It has all the needed requirements to an efficient workflow management of all processes involved in service execution. This control is done for internal demands and also for outsourced services. HelpDEZk can be used at any company’s area, serving as an support to the shared service center concept, beyond the ability to log all the processes and maintain the request’s history, it can pass it through many approval...

############################### Project moved to GitHub: https://github.com/jcustovic/CChat ############################### SMS Chat application. Operators replay to SMS messages sent by users mobile phone. Application is web based, written in Java (web gui SmartGWT). SMS communication goes through SMS gateway.

live support, operator status, operator time cards to record when they sign in and the time they log out, chat transcripts, operators log, and more.