Vicidial Contact Center Suite
This software suite is designed to extend the functionality of the Asterisk PBX through platform-independant web-client applications. Includes the VICIDIAL inbound/outbound contact center application. The suite is scalable across multiple Asterisk servers.
OpenSource Call Center and Dialer System
An Open Source (predictive) Dialer. OSDial is a full featured GPL dialer which does Manual, Power and Predictive dialing out of the box. Its easily installed through one of our .iso images. Install manual available at http://store.osdial.com/ Full details available at web site (http://osdial.com).
eXcentia's OpenSource OTRS package for external database connection from the agent interface. It adds SQL Box functionality in order to query external datasources.
TPL (transfer,parse,load) tool for batch files.
This is an enterprise-strength system for batch file processing, e.g. transfer, parse and load data using batch (text) files within and without the enterprise. The system is controlled through parameters and doesn't require any programming, code generation or code deployment. This is a heavy duty back end system with no GUI. Nonetheless it's very easy to use, easier than most GUI-based ETLs, even easier to install. It currently supports 4 major dbs: Oracle, Sybase, MySQL, MSSQL. The free community edition allows to process about 10 files a day depending on the setup. For support and licensing go to the www.datastreamprocessor.com
yaffas is for "yet another framework for administrating servers" and is a project for developing exactly this: a framework with a graphical administration interface for the easy administration of servers.
Team Collaboration and Project Management
TeamShui is a web based interface with the following features: - email client - instant messenger - project management - support ticket system - stock balance system - sales management - customer relation management - advanced analyzers and statistics - calendar/schedule system - file sharing - whatever else is requested ;) This project is currently still in the planning phase. Comments and ideas are very welcome, please post them in the forum.